Customer Service

Call Center Hours

For questions about your bill, to report leaks at your home, request a home or irrigation audit, to begin or end water service, or for general  information requests, contact our call center Monday through Friday 8:00am until 6:00pm at (210) 922-1221.

Requests made after 6:00pm to turn on water for new service or reconnection of service will be completed and executed on the following business day. If you have made previous arrangements for billing payments or adjustments, please disregard your water termination reminder notice.

Currently, BexarMet has one customer service center located on 2706 West Southcross (near the intersection of Southcross and Quintana Rd.) (Google Map). The customer service team at our Southcross location is prepared to receive payments, answer billing questions, prepare customized payment plans for delinquent accounts and to dispatch repair crews to trouble spots. Customers may walk in or drive through at their convenience. Beginning on 9-8-09, this location is open from 8am to 5pm Monday thru Friday.  It is currently open 7am to 5pm, weekdays.  There are several locations across the San Antonio area available to pay your water bill.  CLICK HERE for a list of payment locations and methods.

BexarMet water rates are charged per 1,000 gallons and tiered to encourage conservation at higher levels of use. Our water rates are constant throughout the year and do not change based on expected peak irrigation demand over the summer period. In addition to commercial and residential rates for water, the BexarMet bill includes Capacity Reservation fees and System Improvement fees as well as collecting sewer fees, garbage fees, and regulatory assessments for other agencies.