STAGE 1 RESTRICTIONS are in effect as of October 12, 2009. Level 3 advisory CANCELED for Timberwood Park, Lookout Canyon, Canyon Springs and Anaqua Springs Ranch as of 10-10-09. STAGE 2 RESTRICTIONS activated for these areas as of 10-10-09 until further notice. See Updated Advisory under "Important Links."
BexarMet Occupant Leak Policy
Background
Unrepaired occupant leaks occur frequently within BexarMet service areas. These unrepaired occupant leaks may produce and supplement large areas of standing water on and adjacent to the occupant's property that provide ideal breeding conditions for mosquitoes, including, but not limited to Culex and Aedes species of mosquitoes, that can transmit diseases to humans and/or animals. Pursuant to Chapter 341 of the Health & Safety Code, the collection of water in which mosquitoes, including, but not limited to Culex and Aedes species of mosquitoes, are breeding has been declared by the State to be a public health nuisance. If an unrepaired occupant leak is deemed to cause a potential public health hazard or nuisance by County/City Code Compliance Officers or Metropolitan Health District Personnel, BexarMet, upon its own discretion, may decide to interrupt service at the location of the unrepaired occupant leak in order to protect public health and safety. Said service interruption shall continue until BexarMet receives verification from the County/City Code Compliance Personnel that the leak causing the health nuisance has been repaired.
What This Means for You, The Customer...
If you have an unrepaired leak at your home that is deemed a public health hazard or has gone unrepaired for a long period of time, BexarMet will initiate steps to encourage you to make the repair or an interruption of your service and water waste fine may be the result.
Steps that will occur:
- BexarMet receives information that there is an unrepaired leak at a location and investigates. If the leak is verified to be on the occupant's side of the meter, BexarMet will contact the homeowner and provide the homeowner a 10 day grace period to make the repair.
- If the repair is not made in 10 days, BexarMet and local Code Compliance personnel may do a follow-up- investigation at the location to determine whether it is a public health hazard.
- If the leak is deemed a public health hazard and not repaired in the 10 grace period, BexarMet will issue the occupant a water waste warning and provide an additional 48 hours to make the repair.
- If the leak is not repaired after 48 hours, the customer's water service will be turned off and locked, and the customer will be issued a water waste citation per BexarMet Water Conservation Rule 2006-001 that will be added to their existing account balance. Additional water waste fines may be levied if deemed appropriate by BexarMet personnel.
- The customer's water service will remain locked closed until such a time that the occupant's repair of the leak is verified by BexarMet personnel or local Code Compliance personnel.
- If the customer repairs the leak before the 48 hour grace period ends, the customer may be eligible for a leak adjustment on their bill by submitting their repair receipts to BexarMet customer service at (210) 922-1221.
- If the leak is not repaired before the 48 hour window expires, the customer will not be eligible for leak adjustments to their account for the leak in question.
