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Reading Your Water Meter
Go to your water meter box and open the lid. If your meter box does not have a lid, contact Customer Service at (210) 922-1221.
- Inspect your meter closely and find the reading numbers and leak indicator.
- The numbers are read from left to right, including the stationary zero at the end. For example: The reading on the gallon meter shown below is 0001960 gallons. Notice that the stationary zero is added to the end of the 196.
- If your meter registers in cubic feet, subtract the new reading from your previous reading and multiply the result by 7.48 to get gallons.
- The leak indicator spins when water flows through the meter. If all water appliances in the home are turned off and this indicator still rotates, there is a leak somewhere on your side of the meter. It is your responsibility to repair leaks on your side (closest to the home) of the meter. Repair receipts may be submitted to Customer Service for an adjustment of the water charges on the bill. Contact Customer Service at (210) 922-1221 for information on leak adjustments.
- If there is water in your meter box and the leak indicator is not rotating, contact BexarMet immediately at (210) 922-1221 during business hours or (210) 922-2141 after hours so we may dispatch a technician to inspect the meter and begin repair procedures. You are not responsible for repairs on the BexarMet side (closest to the street) of the meter and this type of leak will not affect your water bill.
- If there are cracks on the register's glass or plastic cover, please contact Customer Service at (210) 922-1221 so we can replace the register.
- If the meter's glass or plastic cover is scratched and the numbers are unreadable, contact Customer Service at (210) 922-1221.
- Please make sure your meter is not covered with brush, parked cars or behind a fence. It makes it very difficult for our meter readers to get a correct reading at your location.
- NOTE: If you plant shrubs or plants around your water meter, BexarMet is not responsible for damaging the plants if repairs to your meter area are required.
The ultimate goal of learning to read your meter is to understand how much water is used at your home and what steps you can take to conserve water and use it efficiently and wisely.
