STAGE 1 RESTRICTIONS are in effect as of October 12, 2009. Level 3 advisory CANCELED for Timberwood Park, Lookout Canyon, Canyon Springs and Anaqua Springs Ranch as of 10-10-09. STAGE 2 RESTRICTIONS activated for these areas as of 10-10-09 until further notice. See Updated Advisory under "Important Links."
Reading Your Water Meter
Go to the water meter box and open the lid. If the water meter box does not have a lid, contact BexarMet Customer Service at (210) 922-1221 so it can be replaced.
- Inspect the water meter closely and find the reading numbers and flow indicator.
- The numbers are read from left to right, including the stationary zero at the end. For example: The reading on the gallon meter shown below is 0001960 gallons. Notice that the stationary zero is added to the end of the 196.
- If the water meter registers in cubic feet (ccf), subtract the new reading from the previous reading on your water bill and multiply the result by 7.48 to get gallons. (Ex: 100 ccf x 7.48 gal/ccf = 748 gallons)
- The flow indicator rotates when water flows through the meter. If all water appliances in the home are turned off and this indicator still rotates, there is water being lost somewhere on the house side of the meter. It is your responsibility to repair leaks on the house side of the meter. Repair receipts may be submitted to be considered for adjustment of the water charges on the bill. Contact BexarMet Customer Service at (210) 922-1221 for information on leak adjustments.
- If there is water in the meter box and the flow indicator is not rotating, contact BexarMet Customer Service at (210) 922-1221 during business hours or BexarMet Emergency Services at (210) 922-2141 after hours so a technician can be dispatched to inspect the meter and determine the best course of action. You are not responsible for repairs on the BexarMet side (closest to the street) of the meter and this type of leak will not affect the water bill.
- If there are cracks on the register's glass or plastic cover, or if it is scratched and unreadable, please contact BexarMet Customer Service at (210) 922-1221 so the register may be replaced.
- Please make sure the water meter is not covered with brush, parked cars or behind a fence. It makes it very difficult for our meter readers to get a correct reading at your location and may delay your bill or cause an estimated reading.
- NOTE: If shrubs and other landscaping is installed around the water meter, BexarMet is not responsible for damage to the plants or landscaping if repairs to the meter area are required.
The ultimate goal of learning to read the meter is to understand how much water is used at your home and what steps can be taken to use water efficiently and wisely.
